- General Terms
- How to order?
- Delivery Terms
- Cancellation and Warranty Policy
- Personal data and confidentiality
- Bebeshore.com offers you the opportunity to purchase online the products of бебеshore. This platform is property of and is managed by V&T Design Limited (referred also in these terms as “us”, “we” or the Company). V&T Design Limited is also the owner of бебеshore™ trademark. We are limited liability company organized under the laws of Bulgaria, registered with the Bulgarian Commercial Registry under UIC 203790570. Our seat and registered address is 10, Tsar Osvoboditel Blvd., Sofia 1000, Bulgaria.
- You can make purchases on бебеshore.com as registered customer or as guest. You may use the services of this website if you are of at least 16 years of age.
- Each customer may create its individual profile with bebeshore.com. The creation of your own profile, provides you with the opportunity for enhanced purchase process without the need of completing your personal data on each purchase. Your profile also provides you the opportunity to receive information on new products, promotions, special events, as well as participation in Бебеshore’s loyalty program.
- For the purposes of creating a profile you need to provide your names, telephone number, address for correspondence, email as well as to create unique password of not less than 6 characters. At the time of registration you declare that the information provided by you is true and up-to-date. In case of subsequent changes to the information provided, you have to update the relevant information in your personal profile.
- When creating your profile, at your own discretion, you may provide us with information on your bebster – such as age, sex and date of birth. That would allow us to provide you with customized promotions. The provision of these information is not mandatory and you can, at any time, revoke your consent for the use of such data, in which case we’ll immediately delete it from our records for further use. You have the right, at any time, to change the information in your profile or to delete it.
- Your registration could be completed with authentication from a social network, such as, but not only Facebook. In this case we can request some additional information from you, such as your telephone number. In case of such registration you expressly consent that your personal data is disclosed to bebeshore.com and represent that you have the right to disclose this information under the terms of such social network.
- With the registration of a profile with bebeshore.com you are automatically registered for the бебеshore’s bulletin and agree to receive information on products, promotions and events, organized by us, except in case you do not expressly reject such registration. The registration is free of charge and does not require the payment of any amounts from the customers.
- Each customer is required to maintain the confidentiality of its profile access password. You have to notify us immediately in case of suspected unauthorized access by a third party to your profile. We will not be liable for unauthorized access to your profile, in case we are not dully notified for a loss/issues with your password. You have to cooperate with us and assist us in any action we need to take in case of unauthorized access to your profile by a third party.
- You are fully liable for any damages and losses suffered by bebeshore.com as a result of an unauthorized access to our platform through your profile.
- Bebeshore.com has the right, at any time, to terminate your registration or to delete the profile of any customer. The deregistration or deletion of a profile does not affect the rights and obligations of the parties in relation to any purchase orders made by the customer prior to the deletion/deregistration.
- V&T Design Limited has the right at any time to change the products and merchandise that could be purchased on bebeshore.com, as well as to limit or terminate the access of one or more customers to bebeshore.com. We are not obliged to keep available at all time certain products, colors or sizes.
- V&T Design Limited has the right to amend these General Terms, as well as the Personal Data Protection Policy. In all cases the applicable version of the General Terms will be the one available on bebeshore.com.
- The parties explicitly agree that electronic messages exchanged between them are sufficient to be signed by general electronic signature.
- These Terms and all purchase contracts are subject to and governed by Bulgarian law. All disputes related to these Terms or any purchase contract are subject to the jurisdiction of the competent Bulgarian courts. These General Terms are in effect as of 1 December 2015.
How to order?
- You may purchase products on bebeshore.com through your personal profile or as a guest, by choosing the desired products, delivery place and payment method. With the sending of a purchase order you expressly agree with the application of these General Terms.
- Before you confirm you order you may review it for mistakes. Once you have chosen to make an order by pressing the “Confirm order” button, you will be automatically directed to the page for payment processing operated by external providers of payment services, with which bebeshore.com cooperates. The order will be considered completed at the time the payment is confirmed by the payment services provider. After the order is confirmed it cannot be cancelled by you, except as provided in Article 8 below.
- In case the payment is not confirm at the time of the order for whatever reason, including in case the payment is not authorized by the bank issuing the credit card with which payment is being made, the order will be considered cancelled and neither we nor you will have any obligation to complete it.
- The sending of an order to bebeshore.com still does not represent a contract. Such contract will be formed when you receive confirmation from us that your payment is received (except in case where you have chosen to be made at the time of delivery). The confirmation for accepted order will be sent to your profile (in case you have such) or to the email provided by you. The confirmation contains individual reference number and details of the purchased products.
- In case the order is not accepted but your account was nevertheless credited, the payment made by you will be promptly refunded in full within three working days.
- Some of the products we offer may not be available at certain time. In this case, in case of request by you, we can provide you with terms for making and delivering the product specially for you.
- All prices provided by bebeshore.com are final and include VAT (where applicable) and any other taxes and fees, levied under applicable legislation. The product prices and the delivery costs are provided separately.
- Bebeshore.com accepts payments with credit cards, virtual POS terminal and PayPal. Bebeshore.com retains its right to add or change periodically the payment services providers, as well as the accepted methods of payments. Please note that certain payment methods (PayPal payments for example, require that you have a registration with the respective provider).
- We are taking all measures, to the extent it is within our control, to protect your personal data and the data on your orders and in case of absence of any fault on our side, we are not liable for any losses that you may suffer if a third provides unauthorized access to your personal data, while you order through or use bebeshore.com.
- In the cases where we have to refund a payment made by you in case of delivery of wrong or defected products, withdrawal from the contract (to the extent permitted) or for other reasons, the refund will be made by a reverse operation to the credit card/account that was used to make the payment to us within14 (fourteen) days as of the occurrence of the grounds for refund.
- Your purchased products will be delivered to the address specified by you. The delivery is for your account and will be performed by external providers, with whom we have contracts. The terms and prices for delivery are specified by the external providers and could be changed by them at any time, even without our consent or us being given notice off. Any changes will not affect confirmed purchases.
- The price for delivery is not included in the price of the products quoted on bebeshore.com and is payable separately. In case of a single purchase for products of more than EUR 100 the shipment will be on our account if the delivery is within the EU.
- If you cannot be found on the address specified by you at the time specified for delivery or in case there is no one to receive the delivery at the specified address, you will receive notice on the missed delivery and we’ll attempt to contact you by phone in order to arrange for alternative address or time for delivery. Subject to the terms of the delivery provider, additional charges may apply in such case.
- In case the products received by you are different than the ones that were ordered you have to contact us within the day of delivery. You will not have to pay for wrong or undelivered products.
- We do not assume any liability for delayed or failed delivery for reasons that are beyond our control.
- A refund of delivery fees is possible only in case where the customer exercised its right to withdraw from the contract, as specified below or in the cases when there is no delivery made.
Cancellation and warranty policy
- You have the right to withdraw from the purchase contract within 14 calendar days from the delivery. The payment made by you will be refunded in full, after we receive back all purchased products at the address specified by bebeshore.com. Please bear in mind that the delivery costs will be refunded on the basis of standard delivery fees. Your payment will be refunded within 14 days as of the receipt of the purchased products. It is your responsibility to preserve the products and return them to us, before we can make a refund.
- In case you decide to exercise your right to withdraw from the contract your have to return the products to us in the same condition as purchased within 14 days as of your notice for withdrawal. You may request from us to pick the products at an address specified by you, but in this case the cost for delivery will be on your account. You can validly withdraw from the contract only if you have returned the products to bebeshore.com within the specified term.
- Reclamation for mistake in the delivered products or defects in the delivered products are accepted until the end of the day, in which the delivery is made (in case where the delivery is not made to you in person) or the moment of delivery, when the products are delivered in person. The reclamations are accepted only though the contact form available at firstname.lastname@example.org.
Personal data and confidentiality
- The personal data provided you are collected and processed by V&T Design Limited in accordance with Bulgarian laws in place and the Personal Data Protection Policy. V&T Design Limited is registered administrator of personal data with the Bulgarian Personal Data Protection Commission.
- Your personal data is collected and administered only for the purposes of purchase of products by V&T Design Limited and the related delivery and marketing of products. Access to your personal data can be provided only the persons who are authorized to receive them under applicable laws, including judicial authorities.
- You have the right to access your personal data, kept by us, as well as to correct them at any time. With your registration as customer, you provide your personal data freely, but retain your right to withdraw your consent for processing of your data at any time, as well as to request to delete your personal data from our registries.
- For more information on the policy for processing and storage of personal data from V&T Design Limited and your rights in that respect, please refer to our Personal Data Protection Policy, which represent an integral part of these General Terms.